FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

You can contact us by filling the form on the contact us page on our website and you can also contact us by sending and email to mail@zovala.xyz

HOW MUCH DID YOU CHARGE FOR A SELLER TO LIST ON YOUR PLATFORM?

For merchants to sell on our platform we charge 10,000 per month and 7 to 25 % commission depending on pricing, nature of the products being sold and Zovala’s involvement in the sales process

DO YOU SUPPORT NBS OR FDH MOBILE MONEY TRANSFERS

Those who use FDH mobile and NBS mobile can transfer direct to our Bank account , altanatively they can also pull the money to their mobile money wallets and pay using airtel money or TNM Mpamba

HOW LONG DOES IT TAKE FOR MY PURCHASES TO ARRIVE?

In Lilongwe we deliver in 24 hours and in Blantyre and Zomba we deliver in 48hrs, and we deliver is 72 hours the rest of the country

HOW CAN I PAY FOR MY ORDER?

So far we are supporting Airtel money and TNM Mpamba, mo626 , bank deposit, PayPal and cash on delivery.

DO YOU DELIVER IN MZUZU?

Yes we deliver in Mzuzu, We deliver national wide , in all parts of Malawi, delivery timelines vary depending with region and district

CAN YOU HELP ME ORDER FROM ABROAD?

For now we are not offering this service but in near future we might do so.

WHERE IS THE ZOVALA SHOP?

Zovala.xyz is an online based shopping platform which sells thousands of items in fashion, cosmetics,
jewelries and other related accessories. So it is online.

HOW CAN I ORDER?

You can simply order by clicking on a product image , then clicking add to cart and then check out, if
you do not have an account you may have to create an account and fill delivery information for your
order to be successfully completed and later delivered to the right address.

HOW CAN I BECOME A SELLER ON THE PLATFORM?

You can become a seller by contacting us on the contact us form on the home page or by sending anĀ email to mail@zovala.xyz telling us about your products.

CALL THE CUSTOMER SUPPORT

265995460568