Items can only be returned if they are either damaged upon delivery, or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item or provide you with a full refund. Only items that are non-functional, or are the wrong item received can be returned. When picking up your item at your local pickup location verify the content is as it should be. If there is an error, please immediately hand over the incorrect or damaged item back to the Nyikamw.com representative. For door to door deliveries please return damaged or incorrect items to your local pickup location within 2 business days from the day you received the item.


We understand the importance of our Customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures. We have set out below some important information about the personal information we may hold about you, and how we use it. Full details of our privacy policy can be made available on request.


When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license, National identity card or international passport. We may also ask you other relevant information about the service you are using or ordering.


By registering to use our service you grant us permission to use your information in the following ways: Processing of orders you place with us charge for services we provide. Providing directory enquiry services or information to the regulator and other authorized government agencies, or as required by law. Communicating with you about how to use the service, and letting you know about any changes to our services. Market our products and services to you. Carry out market research and analysis on our current products and services and future developments. We may give information on this form to certain other people or organizations. We will make sure that you cannot be identified. To prevent and detect criminal activity, fraud, misuse or damage to our network and prosecute and sue those responsible. We may provide information (In response to requests from authorized law enforcement agencies) To prevent and detect crime and prosecute offenders